Upon arrival at the theatre, the "hostess" checking us in asked if it was our first time, and offered us a table in the lounge, where we could wait and order drinks until our movie started. Drinks! Lounging! Two of my favorite things! Except our movie was scheduled to begin in 15 minutes, and we sat in the lounge for 15 minutes, ignored by the waitstaff. We were confused. And thirsty. Would someone tell us when and where to go to see our movie? Why would the hostess ask us if it was our first time if she wasn't planning to give us any direction other than "have a seat"?
We wandered around until we found our theatre, and stood there looking lost until a waiter pointed us to our seats. No one took our order, no one told us how to order. We found a button on the console between our seats that glowed green or red, depending on whether you pushed it. But we had no idea if green meant "go! we're ready to order!" or "go away! we don't need anything!" What about the red "stop what you're doing and take our order!" or "stop walking towards us, we're busy watching the movie" After a good 10 minutes of trial and error, a waiter showed up on red. We ordered a drink each and three appetizers to share.
Our drinks came out fairly fast--which was good, since we were parched. But no sign of our appetizers. As the couple in the movie bumbled into more trouble, and acted frantic about their predicament, I became anxious about our food. The movie seemed at least halfway over! We were hungry!
And then our bill arrived. Sans appetizers. As Secret Agent Man told the waiter to cancel our order, the appetizers arrived. Finally! We tried to eat quickly, knowing the movie must be nearly finished. Too bad the food was so disappointing. The only dish we enjoyed were the caesar romaine spears. (Exept the chicken portion of that appetizer was cold and rubbery.)
At least the chairs were comfortable? Perhaps the staff needed more than a month of experience to keep things running smoothly? We were lucky it "only" cost us about $50 to learn our fancy theatre lesson? In any case, our future movie dates will be at the Alamo Drafthouse.